Search
Shipping policy
1. Shipping and Delivery
Orders are generally processed within 24 to 48 hours on business days. Orders placed on weekends or holidays are generally processed on the next business day. Business days exclude Saturdays, Sundays, and U.S. federal holidays.
After shipment, estimated delivery is usually 4 to 10 business days, depending on the delivery location within the United States. Remote, regional, or less accessible areas may take longer.
Delivery dates and timeframes are estimates only and are not guarantees. Delivery may be affected by carrier delays, weather, holidays, high-volume periods, address issues, fulfillment issues, or events outside our reasonable control.
If we learn that we cannot ship within the stated timeframe, we will provide any delay notice, cancellation option, or refund required by applicable law.
2. Delivery Address, Failed Delivery, and Risk of Loss
Products will be shipped to the address you provide at checkout. You are responsible for confirming that the shipping address is accurate and complete before submitting your order.
If a package is returned to us because of an incorrect address, incomplete address, refused delivery, failure to collect the package, or another issue caused by the customer, we may charge additional shipping fees for any approved reshipment. Original shipping charges are not refundable unless required by law or unless the issue was caused by our error.
Title and risk of loss pass to you when the products are delivered to the shipping address you provided, except to the extent otherwise required by applicable law.
3. Contact Us
Questions about orders, shipping, returns, refunds, store credits, or this Sales Policy may be sent to:
Chemical Elixir USA LLC
