Terms of service

Effective Date: 08/01/2026

These Website Terms and Conditions ("Terms") govern your access to and use of the website located at www.simplycleanaustralia.com any related pages, online store, mobile or social-media features that link to these Terms, and any online products or services offered through them (collectively, the "Site"). The Site is operated by Chemical Elixir USA LLC ("Company," "we," "us," or "our").

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE SITE, CREATING AN ACCOUNT, SUBMITTING CONTENT, OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS, OUR PRIVACY POLICY, OUR SALES POLICY, AND ANY ADDITIONAL TERMS PRESENTED TO YOU AT THE TIME OF PURCHASE OR USE.

THESE TERMS INCLUDE IMPORTANT DISCLAIMERS, LIMITATIONS OF LIABILITY, AND A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER.

1. Acceptance of Terms

You may use the Site only if you can form a legally binding contract with us and only in compliance with these Terms and all applicable laws. If you do not agree to these Terms, you must not access or use the Site or place an order through the Site.

If you use the Site or purchase Products on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, "you" and "your" refer to both you and that entity.

When you place an order, you are also agreeing to the Sales Policy, including any shipping, cancellation, return, exchange, refund, subscription, promotion, and payment terms that apply to your purchase. If a specific written agreement signed by us conflicts with these Terms, the signed agreement controls only for the conflicting subject matter.

2. Eligibility

The Site is intended for users who are at least 18 years old or the age of majority in their place of residence, whichever is older. By using the Site, creating an account, submitting information, or placing an order, you represent that you meet this requirement. The Site is not intended for children under 13, and children under 13 may not use the Site or submit information to us.

3. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on the Site with a new effective date. Except where a different process is required by law, your continued use of the Site after updated Terms are posted means that you accept the updated Terms. The Terms in effect when we accept your order will govern that order.

4. Changes to the Site

We may modify, suspend, limit, discontinue, or remove all or part of the Site, any content, any feature, or any Product listing at any time without notice. We are not liable to you or any third party for any modification, suspension, discontinuation, unavailability, delay, error, or removal, except to the extent a non-waivable law provides otherwise.

5. Accounts and Security

You may be required or permitted to create an account to use certain Site features. You agree to provide accurate, current, and complete information and to keep that information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You must notify us promptly at hello@simplycleanaustralia.com if you believe your account or password has been compromised or used without authorization. We may suspend, disable, or terminate any account or access credential if we believe that you have violated these Terms, created risk for us or others, submitted false information, engaged in fraud or chargeback abuse, or used the Site in an unauthorized manner.

6. Permitted Use of the Site

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Site and Site content for your personal, non-commercial use or for authorized purchases from us. We reserve all rights not expressly granted.

7. Prohibited Conduct

You agree that you will not, and will not assist any other person to:

• use the Site for any unlawful, fraudulent, deceptive, harassing, abusive, infringing, or unauthorized purpose;
• violate any federal, state, local, or international law or regulation, including laws concerning consumer protection, intellectual property, privacy, publicity, export controls, sanctions, or electronic communications;
• impersonate any person or entity or misrepresent your identity, affiliation, age, authority, or order information;
• interfere with, disrupt, damage, overburden, or impair the Site, our systems, our vendors, or any other user;
• use bots, spiders, scrapers, crawlers, data-mining tools, automated scripts, or similar technology to access, monitor, copy, extract, index, train on, or otherwise process the Site or Site content without our prior written consent;
• reverse engineer, decompile, disassemble, modify, frame, mirror, translate, or create derivative works based on any part of the Site, except where prohibited by law;
• introduce viruses, malware, ransomware, Trojan horses, logic bombs, corrupted data, or other harmful code;
• attempt to gain unauthorized access to accounts, systems, servers, databases, payment systems, or networks;
• remove, obscure, or alter proprietary notices or security features;
• use Site content, product images, product descriptions, reviews, customer data, or pricing data to train, fine-tune, or evaluate artificial intelligence models or competing services without our prior written consent;
• purchase Products for unauthorized resale, export, diversion, or commercial exploitation unless we have approved that activity in writing;
• submit false, misleading, infringing, defamatory, obscene, threatening, discriminatory, or unlawful content; or
• use the Site in a manner that may expose us, our affiliates, our vendors, other users, or the public to liability or harm.

8. Product Information and Availability

We try to display accurate Product descriptions, images, ingredients, materials, packaging, quantities, prices, availability, and other information. However, Product information may contain errors, may be incomplete, and may change without notice. Product images may differ from the actual Product due to packaging changes, device display settings, substitutions, manufacturing changes, or other reasons.

We may limit quantities, refuse orders, discontinue Products, change formulations, change packaging, correct errors, or cancel orders where we determine that an error, availability issue, compliance issue, suspected fraud, suspected resale, or other business reason justifies doing so. If we cancel an order after payment has been processed, we will provide any refund required by the applicable Sales Policy and law.

9. Product Safety, Directions, and No Professional Advice

Products must be used only as directed on the Product label, packaging, insert, safety data sheet, or other instructions provided by us. You are responsible for reading all labels, warnings, ingredients, directions, restrictions, and safety information before purchase and before use. Product-specific warnings and directions control over general information on the Site.

Site content is provided for general informational purposes only. Unless we expressly state otherwise in a written Product warranty or label, Site content is not medical, health, veterinary, environmental, legal, regulatory, or professional advice, and it should not be used as a substitute for professional advice.

Natural, plant-based, eco-friendly, non-toxic, organic, hypoallergenic, sustainable, cruelty-free, fragrance-free, biodegradable, or similar descriptions, if used, do not mean that a Product is suitable for every person, surface, material, use, jurisdiction, pet, child, medical condition, allergy, sensitivity, or environment. Test Products as directed and discontinue use if irritation, damage, sensitivity, or other adverse reaction occurs. Contact a qualified professional if you have questions about suitability, allergies, sensitivities, medical conditions, surfaces, materials, or compliance requirements.

Unless the label expressly says otherwise, Products are not for ingestion by humans or animals. Keep Products out of reach of children and pets. We are not responsible for harm resulting from misuse, failure to follow directions, failure to observe warnings, unauthorized modifications, use after expiration, improper storage, or use of a Product for an unintended purpose, except to the extent liability cannot be limited under applicable law.

10. Orders, Acceptance, Prices, Taxes, and Payment

All orders are offers to purchase Products and are subject to acceptance by us. We may accept an order by sending an order confirmation, shipment confirmation, or otherwise fulfilling the order. An automatically generated order acknowledgement does not guarantee acceptance.

Prices are listed in U.S. dollars unless otherwise stated. Prices do not include taxes, shipping, handling, duties, customs, import charges, or other fees unless expressly stated. We may change prices and promotions at any time before order acceptance. We may correct pricing or product errors and cancel affected orders to the extent permitted by law.

Payment must be made using a payment method accepted on the Site. Payment processing may be provided by third-party payment processors, platforms, or wallets. Your use of those services may be governed by their terms and privacy policies. We do not intend to collect or store full payment card numbers except to the extent processed by our payment processors or e-commerce platform in accordance with applicable payment-card requirements.

11. Shipping, Delivery, Returns, Exchanges, and Refunds

Shipping, delivery, title and risk of loss, delivery issues, damaged items, missing items, cancellations, returns, exchanges, refunds, and other sales terms are governed by our Sales Policy, as posted or presented at checkout. The Sales Policy is incorporated into these Terms by reference. If the Sales Policy conflicts with these Terms on a sales or fulfillment issue, the Sales Policy controls for that issue.

Unless we expressly state otherwise in the Sales Policy or at checkout, Products are available for shipment only to addresses within the fifty (50) states of the United States. We do not ship internationally, and we may reject, cancel, or refuse to fulfill any order with a shipping address outside our shipping territory.

These Terms and our Sales Policy apply only to Products purchased directly from us through the Site, unless we expressly state otherwise. If you purchase Products from a retailer, wholesaler, marketplace, or other third party, your purchase is governed by that seller’s terms and policies. Returns, refunds, exchanges, order issues, and other sales-related questions must be directed to that seller, unless we expressly agree otherwise.

12. Subscriptions, Auto-Renewals, Pre-Orders, Backorders, Gift Cards, and Promotions

If we offer subscriptions, auto-renewals, replenishment plans, pre-orders, backorders, gift cards, discount codes, loyalty programs, referral credits, bundles, free trials, or other promotions, additional terms may apply and will be presented in the Sales Policy, checkout flow, promotion terms, or other applicable terms. You must review and accept those terms before participating.

Subscriptions and auto-renewal offers, if any, must be authorized by you and will identify the renewal frequency, price, billing terms, cancellation method, and other material terms as required by law. You are responsible for cancelling before the applicable deadline if you do not want a subscription to renew.

Discount codes, store credits, and promotions are subject to the terms presented with the applicable offer, including any expiration dates, eligibility requirements, product exclusions, and other restrictions. Unless we expressly state otherwise, discount codes, store credits, and promotions may not be combined with other discounts, deals, or promotions, are not transferable, and are not redeemable for cash except where required by law.

13. Electronic Communications and Marketing

By using the Site, creating an account, or placing an order, you consent to receive electronic communications from us related to your use of the Site and your orders, such as confirmations, receipts, notices, updates, customer service messages, and security messages. You agree that these electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by law.

Marketing emails and text messages are governed by the consent language presented when you subscribe and by our Privacy Policy. You may unsubscribe from promotional emails using the unsubscribe link in those emails. If we send marketing text messages, you may opt out by replying STOP or using another method we provide. Consent to marketing texts is not required as a condition of purchase.

14. Intellectual Property

The Site and all content on or available through the Site, including text, graphics, photographs, videos, audio, software, code, layouts, designs, product names, logos, trademarks, service marks, trade dress, packaging, icons, interfaces, data, compilations, and other materials, are owned by us, our affiliates, or our licensors and are protected by copyright, trademark, trade dress, patent, trade secret, and other laws.

You may not copy, reproduce, modify, adapt, translate, display, perform, publish, distribute, transmit, sell, license, scrape, mine, create derivative works from, or commercially exploit any Site content without our prior written consent, except for limited personal use of the Site as permitted by these Terms. No right, title, or interest in the Site or Site content is transferred to you.

SimplyClean, the Company name, Product names, logos, slogans, and related marks are trademarks or service marks of the Company or its licensors. You may not use any mark without prior written permission from the owner.

15. User Content, Reviews, Testimonials, and Feedback

The Site may allow you to submit reviews, testimonials, comments, photographs, videos, social media posts, feedback, ideas, questions, or other content ("User Content"). You are solely responsible for your User Content. You represent and warrant that you own or have all rights necessary to submit the User Content and to grant the license described below, and that your User Content is truthful, lawful, non-misleading, non-infringing, and does not violate any privacy, publicity, intellectual property, contract, or other rights.

By submitting User Content, you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable, non-exclusive license to use, reproduce, display, publish, distribute, modify, adapt, create derivative works from, translate, excerpt, promote, and otherwise exploit the User Content, in any media or format, for any lawful purpose, including operating the Site, marketing Products, responding to customers, and improving our business. You waive any moral rights or similar rights to the extent permitted by law.

We may review, refuse, remove, edit, or disable access to User Content at any time for any reason, but we are not obligated to monitor all User Content. We do not endorse User Content and are not responsible for User Content submitted by users or third parties. Reviews and testimonials must reflect honest opinions and actual experiences.

If you provide suggestions, ideas, improvements, or other feedback, you agree that we may use them without restriction or compensation to you.

16. DMCA Copyright Notices

If you believe that material on the Site infringes your copyright, you may send a notice under the Digital Millennium Copyright Act to our designated copyright agent at:

Designated Agent: Manan Chokshi

Email: manan@simplyclean.com.au

Your notice should include the information required by 17 U.S.C. Section 512(c)(3), including your signature, identification of the copyrighted work, identification of the allegedly infringing material, contact information, a good-faith statement, and a statement under penalty of perjury that the information is accurate and you are authorized to act for the copyright owner. Counter-notices must comply with 17 U.S.C. Section 512(g). You should consult counsel before submitting a notice or counter-notice because false claims may result in liability.

17. Third-Party Websites, Platforms, and Tools

The Site may link to or integrate third-party websites, platforms, payment processors, shipping providers, analytics providers, advertising partners, social media platforms, app providers, or other services. We provide these links and integrations for convenience only. We do not control and are not responsible for third-party content, products, services, terms, privacy practices, security practices, or availability. Your use of third-party services is at your own risk and may be governed by third-party terms and policies.

18. Linking to the Site

You may link to the Site home page in a fair and lawful manner that does not damage our reputation or suggest any association, approval, sponsorship, or endorsement without our prior written consent. You may not frame, mirror, deep-link, inline-link, or otherwise display the Site or Site content on another website or service in a manner that misrepresents the source of content or violates these Terms. We may revoke linking permission at any time.

19. Privacy

Our collection, use, disclosure, retention, sale, sharing, targeted advertising, cookie practices, and privacy rights processes are described in our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference. If the Privacy Policy conflicts with these Terms regarding personal information practices, the Privacy Policy controls for that issue.

20. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE, SITE CONTENT, USER CONTENT, THIRD-PARTY CONTENT, AND ALL PRODUCTS AND SERVICES OBTAINED THROUGH THE SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, SECURITY, AND COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SITE OR ANY CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, SECURE, UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THAT ANY PRODUCT WILL MEET YOUR EXPECTATIONS OR BE SUITABLE FOR A PARTICULAR USE, PERSON, SURFACE, CONDITION, OR JURISDICTION, EXCEPT TO THE EXTENT EXPRESSLY STATED IN A WRITTEN WARRANTY THAT APPLIES TO THAT PRODUCT.

Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions may not apply to you. Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under applicable law.

21. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, PARENTS, SUBSIDIARIES, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SERVICE PROVIDERS, SUPPLIERS, SUCCESSORS, AND ASSIGNS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE; BUSINESS INTERRUPTION; COMPUTER DAMAGE; SYSTEM FAILURE; COST OF SUBSTITUTE PRODUCTS OR SERVICES; OR DAMAGES ARISING FROM OR RELATING TO PRODUCT MISUSE, DELIVERY DELAYS, SITE UNAVAILABILITY, THIRD-PARTY SERVICES, OR USER CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE, PRODUCTS, SERVICES, ORDERS, OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

The limitations above do not limit liability that cannot legally be limited, including liability for gross negligence, willful misconduct, fraud, or personal injury or death to the extent such liability cannot be limited or excluded under applicable law. The limitations are intended to apply to the maximum extent permitted by law and are essential terms of these Terms.

22. Indemnification

You agree to defend, indemnify, and hold harmless us and our affiliates, owners, officers, directors, employees, contractors, agents, licensors, service providers, suppliers, successors, and assigns from and against any claims, demands, actions, losses, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys fees, arising out of or relating to:

• your access to or use of the Site or Products;
• your violation of these Terms, the Sales Policy, or any applicable law;
• your User Content or feedback;
• your infringement or misappropriation of any intellectual property, privacy, publicity, or other rights;
• your fraud, misrepresentation, unauthorized resale, diversion, or misuse of Products; or
• your negligence, willful misconduct, or breach of any representation or warranty in these Terms.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense. You may not settle any claim without our prior written consent if the settlement imposes liability, obligation, admission, or restriction on us.

23. Dispute Resolution; Arbitration; Class Action Waiver

Informal resolution. Before initiating arbitration or litigation, the party asserting a dispute must provide written notice describing the nature and basis of the claim, the requested relief, and the factual and legal basis for the requested relief. Notices to us must be sent to the contact information in Section 29. The parties will attempt in good faith to resolve the dispute informally for 60 days after receipt of notice. Any applicable statute of limitations or contractual limitations period will be tolled during this informal resolution period to the fullest extent permitted by law.

Binding arbitration. Except for claims that may be brought in small claims court and claims for injunctive or equitable relief to protect intellectual property, confidential information, security, or unauthorized access, you and we agree that any dispute, claim, or controversy arising out of or relating to the Site, Products, orders, these Terms, the Sales Policy, or the Privacy Policy will be resolved by binding arbitration administered by JAMS under its then-current JAMS Consumer Arbitration Rules and Procedures, the JAMS Consumer Arbitration Minimum Standards, and the Federal Arbitration Act. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. If JAMS is unavailable or unable to administer the arbitration, the parties will confer in good faith to select another neutral arbitration provider. If the parties cannot agree, a court of competent jurisdiction may appoint an arbitration provider or arbitrator to the extent permitted by law.

Arbitration procedure. The arbitration will be conducted by one neutral arbitrator in English. The place of arbitration will be Dallas, Texas, unless the applicable rules or law require a different location or permit remote proceedings. The selected location must not prevent a consumer from reasonably accessing arbitration. The arbitrator may award the same individual relief that a court could award, subject to these Terms and applicable law. The arbitrator will issue a written award stating the disposition of each claim and the essential findings and conclusions on which the award is based. Judgment on the award may be entered in any court of competent jurisdiction.

CLASS ACTION WAIVER. YOU AND WE AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING, EXCEPT TO THE EXTENT THIS WAIVER IS UNENFORCEABLE UNDER APPLICABLE LAW.

Jury waiver. If a dispute proceeds in court rather than arbitration, you and we waive any right to a jury trial to the fullest extent permitted by law.

Small claims and equitable relief. Either party may bring an individual claim in small claims court if the claim qualifies. We may seek temporary, preliminary, or permanent injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property, confidential information, security, or unauthorized access.

Opt-out. You may opt out of this arbitration agreement by sending written notice to us within 30 days after you first accept these Terms. Your notice must include your name, mailing address, email address, and a clear statement that you want to opt out of arbitration. Opting out does not affect any other part of these Terms.

Mass filings. If 25 or more similar arbitration demands are filed by or with the assistance of the same law firm or organization, the JAMS Mass Arbitration Procedures and Guidelines, including any applicable fee schedule, will apply to the extent accepted by JAMS and permitted by applicable law. The parties agree to cooperate in good faith to implement staged proceedings, bellwether procedures, or other efficient procedures consistent with applicable law and the provider rules.

Severability. If any part of this Section is found unenforceable, the unenforceable part will be severed to the extent possible, and the remaining parts will remain in effect, except that if the class action waiver is found unenforceable as to a particular claim, that claim must proceed in court and not in arbitration unless the parties agree otherwise.

24. Governing Law and Venue

These Terms and any dispute arising out of or relating to the Site, Products, orders, or these Terms are governed by the laws of the State of Texas without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the arbitration agreement above. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any claim that is not subject to arbitration or small claims court, you and we consent to the exclusive jurisdiction and venue of the state courts located in Dallas County, Texas, and the United States District Court for the Northern District of Texas, Dallas Division, as applicable. You waive any objection to jurisdiction, venue, or inconvenient forum in those courts.

25. Geographic Scope and Export Compliance

Unless we expressly state otherwise, the Site is intended for users located in the United States. We make no representation that the Site, Site content, or Products are appropriate, lawful, or available outside the United States. If you access the Site from outside the United States, you do so on your own initiative and are responsible for complying with local laws.

You agree to comply with all applicable export control, sanctions, and trade laws. You may not use, export, re-export, sell, or transfer Products, Site content, or technology in violation of those laws or for prohibited end uses or destinations.

26. Suspension and Termination

We may suspend, restrict, or terminate your access to the Site, account, orders, promotions, or communications at any time if we believe that you violated these Terms, engaged in unlawful or fraudulent activity, created risk or possible legal exposure, abused promotions or returns, initiated improper chargebacks, attempted unauthorized resale, or otherwise used the Site in a harmful or unauthorized manner. Sections that by their nature should survive termination will survive, including Sections concerning intellectual property, User Content, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and miscellaneous terms.

27. Accessibility

If you need these Terms in an alternative format, please contact us at hello@simplycleanaustralia.com

28. Miscellaneous

These Terms, together with the Privacy Policy, Sales Policy, and any additional terms presented at checkout or for specific features, constitute the entire agreement between you and us regarding the Site and supersede prior or contemporaneous understandings regarding the Site. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, corporate transaction, sale of assets, restructuring, or by operation of law. We are not liable for delay or failure caused by events beyond our reasonable control. Headings are for convenience only and do not affect interpretation.

29. Contact Us

Questions about these Terms may be sent to:

Chemical Elixir USA LLC

Email: hello@simplycleanaustralia.com